Car Rental in Hampshire
We are excited to announce we have now introduced our new Lock Code Boxes!
These are located on the wall next to our main office door.
Each box is numbered and on the day of your collection you will receive a unique code by email and SMS.
We’re keeping our collection service as simple as possible – Arrive, collect your key and drive away!
Once you have booked, either online or by phone, the system will send you, by email, a link to sign the rental agreement. You can add all your details, address, licence number etc. You can pay online, this keeps collection time to a few minutes….just turn up collect keys and go.
Here at Alton Vehicle Hire we are doing all we can to help prevent the spread of covid-19. We are now putting in place some procedures and would like to keep you in the loop.
We hope to setup an “Arrive and Go” feature to minimise contact in the near future. All necessary paperwork and payment completed online.
Opening hours will be changing. We will be opening the office between 8am – 9am in the morning and between 4pm and 5pm. Please respect that we are trying our hardest to keep everyone happy but also to keep everyone safe.
We are cleaning all our vehicles when they come off a hire with antibacterial virus killing chemicals, and keeping our offices clean.
If you are ill then please do not come in. We will not be charging cancellation fees during this time and fully understand if you need to re-book or cancel last minute.
Regards
The Reservation Team
New online booking system introduced from 1st June. This will give the customer a better overall experience. Online payments will be added shortly.
Updates and advice to motorists on the abolition of the counterpart to the photocard driving licence.
Since 8 June 2015, the paper counterpart to the photocard driving licence isn’t valid and is no longer issued by DVLA.
The counterpart was introduced to display driving licence details that could not be included on the photocard. These details include some vehicle categories you are entitled to drive and any endorsement/penalty points. View our infographic for information about the driving licence changes.
Please note, this does not affect photocard licences issued by DVA in Northern Ireland.
If you already hold a paper counterpart, since 8 June 2015 it no longer has any legal status. You should destroy your paper counterpart after this date but you still need to keep your current photocard driving licence.
Paper driving licences issued before the photocard was introduced in 1998 will remain valid and should not be destroyed.
If you need to update your name, address or renew your licence, you will be issued with a photocard only.
Since 8 June 2015 new penalty points (endorsements) are only recorded electronically, and won’t be printed or written on either photocard licences or paper driving licences. From this date, if you commit an offence you’ll still have to pay any applicable fine and submit your licence to the court but the way the court deals with the paperwork has changed.
For photocard licences, the court will retain the paper counterpart and only return the photocard to you.
For paper licences, the court will return it to you but they won’t have written or printed the offence details on it.
This means that since 8 June 2015 neither the photocard driving licence nor the paper licence provides an accurate account of any driving endorsements you may have. Instead, this information is held on DVLA’s driver record, and can be viewed online, by phone or post.
The courts are unable to respond to queries about the destruction of your paper counterpart. Any concerns about this process should be directed toDVLA.
Our free View Driving Licence service lets you see what details are on your licence, including what vehicles you can drive and any penalty points you may have.
Since 8 June 2015, you don’t need to take your paper counterpart with you when you go for your theory or driving test. You must still take your photocard, or your old-style paper licence – your test will be cancelled and you’ll have to pay again if you don’t.
If you drive for a living and you’re asked to provide evidence of your driving record (entitlements and/or penalty points), you can do this online for free by accessing our Share Driving Licence service. The service should be used by both paper and photocard driving licence holders. You can generate a ‘check code’ to pass to the person or organisation that needs to view your driving licence details.
If you cannot generate a code online then you can call 0300 083 0013 andDVLA will provide you with a code.
Alternatively you can call DVLA on 0300 790 6801 and leave permission for your driving record to be checked verbally by a nominated person/organisation.
We’ve designed a step-by-step guide to help you share your driving licence information.
If your organisation regularly checks the counterpart for entitlements or endorsements, you can use the Check driving Licence service to check the licence using the code provided by the driver. With the driver’s consent you can view the details on a driving licence, eg the vehicle categories they’re entitled to drive and any endorsements or penalty points. This service also gives you the option to print or save a copy of the information.
To help companies or employers who use the new service we’ve created astep by step guide.
You can make a check by phone if you don’t have a check code to use with the online service. You’ll need to ask the driver you’re doing the check on to call DVLA on 0300 790 6801 and leave permission for the check.
You can then call DVLA on 0906 139 3837 (calls cost 51p per minute) to check the driver’s details after they’ve given their permission.
Since 8 June 2015, you should check with the hire company what they need to see when you hire a vehicle. If you’re asked for evidence of what vehicles you can drive or confirmation of any penalty points, you can request a unique code from GOV.UK which allows you to share your driving licence details or you can download a summary of your driving licence record. The code lasts for up to 21 days and will allow the hire companies to make any necessary checks. You can have up to 15 active check codes at any given time.
If you cannot generate a code online then you can call 0300 083 0013 andDVLA will provide you with a code.
Alternatively, you can call DVLA on 0300 790 6801 and leave permission for your driving record to be checked verbally by a nominated hire company. This also applies if you have a paper licence that was issued before 1998.
Not all vehicle hire companies will ask for this information and we advise that you check with your hire company.
View our infographic on information about hiring a vehicle.
If you’re a lorry or a bus driver with a licence issued by an EU member state and registered with DVLA, since 8 June you’ll no longer get a counterpart. Instead you’ll get a confirmation of registration document (D91). The D91 form can be used to tell us you’ve moved address by sending it to DVLA, Swansea SA99 1BH.
The decision to abolish the counterpart was as a result of the government’s Red Tape Challenge consultation on road transportation. It also aligns toDVLA’s Strategic Plan which includes commitment to simplifying our services.
